Elsie's complaint:
July 31, 2012

Insurance Company: Hanover Insurance
Coverage Type: Auto/Boat/Motorcycle

• Claim Handling - Unsatisfactory Settlement/Offer
• Claim Handling - Fraud
• Claim Handling - Unjustified Accusations
• General - I feel abused by this company

On September 13, 2010 I was involved in a minor altercation with my car. I was at a complete stop at a trafic light, 2nd in line, when I reached down to pick up my cell phone which was in my purse. My foot eased up on the brake pedal and In drifted a few inches and tapped the bumper of the car in front of me. this auto was driven by a young female. We pulled over the first chance we had. Called the police dept in West Springfield MA. No one was hurt, no damage to either vehicle, which was noted by the officer who responded. Took pic of both bumpers and the dirt wasn't even disturbed. Recently, I moved to TN and applied for insurance. I was notified that a claim for $1100.00 was filed and paid for this incident in 2010. I called Hanover Ins company and advised them that it was a fraudulent claim and they just said what it amounted to as "too bad its already been paid". I asked for the agents name who worked the claim and the adjuster who filed damages that weren't there.
I have the accident report and it states no damage to either bumper of the 2 cars involved. I was not notified that this fraudulent claim had been filed or that it affected my insurance, until July of 2012 when I tried to get insurance on my car. This is a out an out lie by the adjuster for this claim filed by Gelco Corp of Eden Prairie MN 55344

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