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sharon's complaint:
July 27, 2012

Insurance Company: Allstate
Coverage Type: Homeowners Insurance

  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Unfair Negotiation

On July 1, 2012, I telephoned the Allstate insurance agency I have been doing with for approximately 9 years. I purchased and paid for in full the premium due on my auto insurance and my yearly homeowner's policies. I gave my credit card info and GUESS WHAT! the agent charged the auto policy to the correct credit card and charged the homeowner's premium to a credit card I have not used for 3 years and has a zero balance. I immediately contacted the agent when I received the statement and asked what's up. She said it would take time to fix?????? I called the agent the next day and she connected ME with a third party at ALLSTATE who said I would have to make another premium payment before she could credit the incorrect card? DUH I again asked for the credit back to the incorrectly charged credit card and this ALLstate employee "SHE DOES NOT TALK TO CUSTOMERS". It gets worse. About 10 days later I again called to find out if the credit back to my account was taken care of. I was told by my Allstate insurance agency "they were working on it". At this point the field specialist got involved and the saga is still on going. BUT YOU KNOW WHAT = I am now getting more billings from ALLSTATE for late fees - I am now getting billed for processing charges - and I am now told there is an outstanding balance from 2011 - ALL THIS BECAUSE THE ALLSTATE AGENT CHARGED THE WRONG CREDIT CARD IT HAS BECOME MY PROBLEM AND MY HEADACHE. On top of everything else my sister is in the hospital dying of cancer. HELP!!!!!!!!!!!

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