Tony's complaint:
July 23, 2012

Insurance Company: GEICO
Coverage Type: Homeowners Insurance

• Underwriting - Forced Placement
• Underwriting - Unfair Surcharge
• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Inadequate Reimbursement
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Unsatisfactory Settlement/Offer
• Marketing & Sales - Misrepresentation

First of all a Homesite Insurance Co. claims rep. lied to me. She (Altra is her name) lied to me by telling me that the only way Hoesite Insurance Co. pays their claims is with a debit card. No other choice that is the way it is. Altra didn't tell me that each time you use this card you would be charded a $10.00 fee. This fee is not included in your settlement amount. It comes out of your pocket. After I was screwed I did some checking and the method of payment I was forced to take is not their only mode of payment. I don't know why Altra lied to me by indicating this was their only mode of payment, but she did. This company will depreciate everything so high you will never come close to replacing your damages. My home is 29 years old and they assessed everything as though everything is 29 years old. I lost 200 ft of my cerad fence. Altra assessed the whole fence as being 29 years old. well, we all know that your cedar fence will not escape part or most replacement in that many years. At least three quarters of that fence has been replaced with new material in those years. She would not hear of this and screwed me on the settlement by depreciating the fence as 29 years old. I tried to plead my case and that is when Altra cut off communications with me. Altra refused to answer my calls. She was through screwing me. Now comes the time for renewal on my policy. These people not only incresaed my policy for the claim this year they increase my coverage on my dwelling a wopping 12%. I complained to my agent that values of homes did not increase 12% this year. She said that she would call the company to see if I could get it lowered. The company refused my request. No explanation given. I will fight this mal-practice by Homesite Insurance Co. My advice to anyone who has Geico Insurance for their autos and looking to insure their homes with Geico DON'T let them place you with Homesite Insurance. Come to find out Geico has plenty of other homeowners insurance co. to go with. At present I am filing a complaint with the Utah State Insurance Dept and fighting with Homesite to decrease my unnecessary high coverage.

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