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ANTHONY's complaint:
July 13, 2020

Insurance Company: Hartford
Coverage Type: Auto/Boat/Motorcycle

  • General - I feel abused by this company

I sent the following complaint to The Hartford and have not received a response.

Letter of complaint

DATE: 7/3/2020

The Hartford
690 Asylum Avenue
Hartford, CT 06155

Dear Complaint Manager

I am sending this letter to you as a formal complaint regarding my Auto Claim.

Unfortunately, the source of my complaint is multifocal.

1. The Hartford exerted pressure on me to use their own body shop. I felt that if I did not, they would further delay my vehicle repair.
2. Supervisor, Claim Handler and Auto Service representative refused to pay either of the two estimates that I provided by legitimate qualified body shops. Note: It was brought to their attention several times that continuing to drive my car had a high potential for an unsafe hazardous driving situation
3. Claim Handler and Auto Service Representative did not return my urgent phone call and e-mails.
4. Claim Handler and Auto Service representative processed my claim and made an unauthorized payment to a body shop without my permission/ authorization.
5. Claim Handler and Auto Service Representative did not return my phone call or e-mail after I discovered erroneous payment forcing me to explore other avenues to stop the check.
6. Claim Handler and Auto Service Representative did not respond to my request to provide me the name of their supervisor.

I am a long-term customer with a perfect driving record.
I have all the supportive written documentation to support my complaint. I urge you to review their phone records and the voice messages.

While I have provided you a very brief description of my complaint, there is considerably more to relate to you to accurately explain what transpired. Please provide me your preferred method for me to provide you all the documentation that I have and feel free to call me on 804-550-0565.

Additionally, please note that If I don’t not receive an expeditious reply and resolution regarding this issue, I will have no choice but to file a complaint with the Insurance commission.


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