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Mary Grace's complaint:
February 05, 2018

Insurance Company: UnitedHealth Group
Coverage Type: Health Insurance

  • Underwriting - Refusal to Insure
  • Underwriting - Cancellation
  • Underwriting - Nonreneweal
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Abusive Service
  • Claim Handling - Rude/Abusive Adjuster

February 5, 2016 - 2.14pm Insurance coverage canceled by Healthcare.gov representative under ObamaCare Act - UnitedHealth care provider.

Receive Insurance card from UnitedHealth care package within the mail showing coverage of health coverage and details concerning detail coverage of health plan.

April 13, 2016 - Assuming all is well with the health provider and coverage I contacted Healthcare.gov due to notification of cancel health policy. Representative Susan Lake did not give me a reason for why the policy was canceled. The date is Wednesday, April 13, 2016, 1.02 pm.

April 14, 2016 - Contact Healthcare.gov representative Obamacare.gov - Healthcare.gov - Larry Cross - ID number 1937840507 cannot give me any information regarding cancellation nor if I had an active health care policy.

Transfer the call to Corey Massey - Supervisor - reinstate policy and gave her contract number once I had her repeat the number wrong numbers were repeated. Now I know why my policy was cancel due to the wrong account number (Wrong contract number within the system.

Horrible customer service, website not user-friendly, unjustified actions from representatives.

April 3 , 2016 - Article reads - UnitedHealth starts pulling out of Obamacare not no one cares!

Here I am speaking to Healthcare.gov representatives on several occasion and no one is advising me UnitedHealth is not participating in the Healthcare.gov - ObamaCare Program.

Payment continues without any coverage, no insurance, no health coverage! Contacted health provider to find out no one accepted UnitedHealth Care insurance and I could not get the exams or health examinations for maintaining health coverage. I have documentation of all calls and documentation sent to me by email and mail.

The representatives of Healthcare.gov refusal of carriage after UnitedHealth left ObamaCare Program. My health has suffered due to lack of proper health facility nor doctors regarding my health condition. Now with proper health coverage doctors have found tumors on my Thyroid which could have been treated in 2016, if I had the proper health providers and proper health coveage. Unfortunately, for me health coverage was a complete disappointment and now is costing me my health!

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Grace/Healthcare.gov says:
February 6, 2018 at 3:42 AM

Healthcare.gov UnitedHealth care premium was paid without policy coverage. The only option given to me was to continue paying the premium on policy or get penalizes with taxes are filed

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