Robin's complaint:
February 29, 2016

Insurance Company: Allstate
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Abusive Service
• Claim Handling - Rude/Abusive Adjuster
• General - I feel abused by this company

I had an accident in November 2015,the accident left my vehicle In-Operable and had to be towed to an authorized service center for allstate insurance co.The name of the service center where my vehicle was taken was "Service King auto body". After estimate was completed,I had to go to the shop and sign before work could be done. After repairs were made and my vehicle was returned to me, I found things that were not completed and other damage done to my vehicle that was not caused by the accident. Things that were not immediately known by me until I used the vehicle for a thanksgiving trip.During my trip, I got a flat tire and triple AAA roadside assistance could not help because my spare tire was missing. I had to have the car towed me, which left me to arrange alternate transportation for myself and my 82 year old invalid mother on interstate 95. Upon my return, I immediately contacted my insurance adjuster Mr.John Tesoriero and he told me to contact service center directly. When I did, they would not return my calls. Again back and forth between service center and my insurance adjuster Mr.Tesoriero with resolution to my concerns. I let the matter go again until today when my vehicle had to be towed. Today Mr. Tesoriero rudely told me that it was my responsibly I had to take care of this myself even if I had to pay out of pocket by going to a mechanic and get a statement that these things were caused by the service center,removing and keeping my spare tire, my side mirror assembly comepletely broken, my front passenger and driver side windows were inoperable. I have been treated rudely.

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