Jared A's complaint:
February 04, 2016

Insurance Company: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

• Underwriting - Cancellation
• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Payment Not Credited

I have had my policy cancelled twice in 2015 due to accounting and computer errors with Fla Blue Health Insur.that when customer service rep. and supervisor were spoken too regarding the issues assured me they would be corrected. This all started in July 2015 and as of today Feb 4, 2016 I am still having the same type of issues. They have my phone number associated with someone elses account, cannot find out the correct premium amt on automated phone system. I have someone approved to be able to speak to Fla. Blue on my behalf at anytime but when she calls the customer service rep does not see her name on my account. Speak to another rep and they see her name. Inadaquate customer service, most just say it is a Health Care Gov issue instead of researching and handling the issue by Fla. Blue. When HCG is contacted they show all information is correct & see no reason for any issues. When I tried to pay my Jan 2016 premium on Dec 30, 2015 the automated ph system took the payment from my credit card with no problems. When I ck'd a few days later Fla Blue showed no payment being made. On January 5th, 2016 charge showed on my credit card on 1/6/2016 after I had paid again for the Jan premium on Jan 5th, 2016. I had to have the charge disputed on my credit card. No one, except for two people have been able to assist me with any type of knowledge and understanding of the issues, which have all originated from Fla Blue. One customer service rep even told me they were not allowed to have pencil and paper at their station when I asked her to look at the charges, add them up and she would see the differences. I am frustrated with the Fla Blue issues I have been having. I know of no other person who has gotten insurance thru the HCG program that has another company other than Fla. Blue that has had the difficulties that I have. That you for your assistance and if needed I can send a detailed time line of all the conversations I have had with Fla. Blue since July 2015.

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